pg444 Privacy Policy

This Privacy Policy is issued by pg444 ("pg444," "we," "us," or "our"), the operator of the online gaming platform accessible at pg444.one (the "Platform"). pg444 is the data controller responsible for the personal information collected through the Platform and all associated services.

pg444 is committed to protecting the privacy and personal data of all players who access the Platform, with particular regard to the rights of Filipino players under applicable Philippine data protection legislation. This Privacy Policy applies to all personal information collected by pg444 through the Platform, including information collected during account registration, identity verification, payment processing, gameplay, customer support interactions, and marketing communications.

By registering an account on pg444 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the Platform.

pg444 collects personal information from you in several ways: directly when you provide it to us, automatically when you use the Platform, and from third parties where permitted by law. The categories of personal information we collect are described below.

2.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, Philippine mobile number, email address, and chosen username and password;
• Identity Verification Data: Government-issued Philippine identification documents (e.g., PhilSys ID, passport, driver's licence), selfie photographs, and proof of address documents;
• Payment Data: GCash mobile number, PayMaya account details, BPI, BDO, or Metrobank account information as required to process deposits and withdrawals. Full payment credentials are processed by our payment partners and are not stored on pg444 servers;
• Communications Data: Messages, complaints, and other communications you send to pg444 via live chat, email, or any other support channel.

2.2 Information Collected Automatically

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage Data: Pages visited, games played, bet amounts, session duration, click patterns, and navigation paths within the Platform;
• Transaction Data: Deposit and withdrawal history, bonus usage, wagering activity, and account balance movements;
• Location Data: General geographic location derived from your IP address, used to verify that you are accessing the Platform from a permitted jurisdiction.

2.3 Information from Third Parties

• Identity Verification Providers: pg444 works with third-party KYC (Know Your Customer) service providers to verify the identity documents you submit. These providers may return verification results and risk scores to pg444;
• Payment Processors: Our payment partners may share transaction status information, fraud signals, and chargeback notifications with pg444;
• Regulatory Bodies: pg444 may receive information from PAGCOR or other Philippine regulatory authorities in connection with licensing compliance and player protection obligations.

pg444 uses the personal information we collect for the following purposes. We will only use your information in ways that are consistent with the purpose for which it was originally collected, or where we have a separate legal basis to do so.

You may opt out of marketing communications at any time by contacting pg444 support or using the unsubscribe link in any marketing email. Opting out of marketing will not affect your ability to use the Platform or receive service-related communications.

pg444 processes your personal information on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and pg444 — including account registration, game access, payment processing, and customer support — is carried out on the basis that it is required to deliver the service you have requested;
• Legal Obligation: pg444 is required by Philippine law to collect and retain certain personal information for AML compliance, KYC verification, tax reporting, and regulatory oversight by PAGCOR. This processing is mandatory and cannot be opted out of;
• Legitimate Interests: pg444 processes certain data — such as usage analytics, fraud detection signals, and platform security logs — on the basis of its legitimate interest in operating a secure, fair, and commercially viable gaming platform, provided that this interest is not overridden by your privacy rights;
• Consent: Where pg444 relies on your consent as the legal basis for processing — for example, for marketing communications or optional personalisation features — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

pg444 does not sell your personal information to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors receive the minimum information necessary to process your deposits and withdrawals securely;
• Identity Verification Partners: Third-party KYC providers receive copies of your identity documents and biometric data solely for the purpose of verifying your identity in compliance with Philippine AML regulations;
• Game Content Providers: Licensed game studios and live casino operators who supply games to the pg444 platform may receive anonymised session data necessary to deliver their games. These providers do not receive your full personal profile;
• Technology and Infrastructure Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on pg444's behalf under strict data processing agreements;
• Regulatory and Law Enforcement Authorities: pg444 will disclose personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine authorities where required by law, court order, or regulatory directive;
• Professional Advisers: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations.

All third parties with whom pg444 shares personal data are required to handle that data in accordance with applicable Philippine data protection laws and pg444's data processing standards. pg444 does not transfer personal data outside the Philippines except where necessary to deliver the service and subject to appropriate safeguards.

pg444 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and analyse how players use the site. The following categories of cookies are used on pg444:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, remember your language preference, and enable core security features. These cookies cannot be disabled;
• Functional Cookies: These cookies remember your preferences — such as your preferred game category or display settings — to provide a more personalised experience on pg444;
• Analytics Cookies: pg444 uses analytics tools to understand how players navigate the Platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised where possible;
• Security Cookies: These cookies help pg444 detect and prevent fraudulent activity, bot traffic, and account takeover attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pg444 Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

pg444 does not use third-party advertising cookies or allow external advertising networks to place tracking cookies on the Platform.

pg444 retains your personal information for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. The following general retention periods apply:

• Active Account Data: Personal information associated with an active pg444 account is retained for the duration of the account relationship and for a period of at least five (5) years following account closure, in accordance with Philippine AML record-keeping requirements;
• Transaction Records: Deposit, withdrawal, and wagering records are retained for a minimum of five (5) years from the date of the transaction, as required by applicable Philippine financial regulations;
• Identity Verification Documents: Copies of identity documents submitted for KYC verification are retained for a minimum of five (5) years following account closure;
• Customer Support Records: Communications with pg444 support are retained for three (3) years from the date of the interaction;
• Marketing Data: Where you have opted in to marketing communications, your contact details and marketing preferences are retained until you opt out or request deletion, subject to any overriding legal retention obligations;
• Self-Exclusion Records: Records of self-exclusion requests are retained indefinitely to prevent re-registration by excluded players.

When personal data is no longer required for any of the above purposes, pg444 will securely delete or anonymise it in accordance with our data destruction procedures.

pg444 takes the security of your personal information seriously and implements a range of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and the pg444 Platform is encrypted using TLS 1.2 or higher. Sensitive data stored on pg444 servers is encrypted at rest using AES-256 encryption;
• Access Controls: Access to personal data is restricted to pg444 staff and contractors who have a legitimate need to access it in the course of their duties. All access is logged and subject to regular review;
• Two-Factor Authentication: pg444 supports two-factor authentication (2FA) for player accounts and requires it for all internal administrative access to systems containing personal data;
• Penetration Testing: pg444 conducts regular security assessments and penetration tests to identify and remediate vulnerabilities in the Platform;
• Incident Response: pg444 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights, pg444 will notify the relevant Philippine authorities and affected players in accordance with applicable law.

While pg444 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your pg444 login credentials confidential and for notifying pg444 immediately if you suspect unauthorised access to your account.

As a pg444 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact pg444 support at [email protected] with the subject line "Data Rights Request." pg444 will respond to all verified requests within thirty (30) calendar days.

• Right to Access: You have the right to request a copy of the personal information that pg444 holds about you, along with information about how it is being used;
• Right to Rectification: If any personal information pg444 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated;
• Right to Erasure: You may request that pg444 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to pg444's legal retention obligations. Note that pg444 cannot delete data that it is required to retain under Philippine AML or gaming regulations;
• Right to Restrict Processing: You may request that pg444 restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved;
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to pg444 in a structured, commonly used, and machine-readable format;
• Right to Object: You may object to the processing of your personal data where pg444 relies on legitimate interests as the legal basis, or where your data is being used for direct marketing purposes;
• Right to Withdraw Consent: Where pg444 processes your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

If you believe that pg444 has not handled your personal data in accordance with applicable Philippine data protection law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The pg444 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. pg444 does not knowingly collect personal information from any person under the age of 21.

If pg444 discovers or is notified that personal information has been collected from a person under 21 years of age, pg444 will immediately close the associated account, delete the personal data collected, and return any deposits to the payment source. Any winnings generated by an underage player will be forfeited.

If you are a parent or guardian and believe that a minor in your household has registered on pg444, please contact pg444 support immediately at [email protected] so that the account can be closed and the data removed without delay.

pg444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When a material change is made, pg444 will notify registered players via email or an in-platform notification prior to the change taking effect.

The updated Privacy Policy will be published on this page with a revised effective date. Your continued use of the pg444 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how pg444 protects your personal information.

If you have any concerns about a proposed change to this Privacy Policy, please contact pg444 support before the change takes effect. If you do not agree with the revised Privacy Policy, you must cease using the Platform and may request the closure of your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pg444 handles your personal data, please get in touch with our support team. Our Filipino support agents are available 24 hours a day, 7 days a week via live chat on the Platform.

For written privacy enquiries, including data rights requests and formal complaints, please contact us by email. Our data privacy contact address is: [email protected]

Please include "Privacy Policy Enquiry" or "Data Rights Request" in the subject line of your email so that your message is directed to the appropriate team. pg444 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a full written response within 30 calendar days.